Personal Accountability

Personal accountability is one of the core values at Optimum Companies. That is why our team leaders are all required to read "QBQ" and "Flipping the Switch", books written by author John G. Miller.

QBQ stands for "Question Behind the Question" and is built on the observation that our first reactions are often negative, bringing to mind Incorrect Questions (IQs). But if in each moment of decision we can instead discipline our thoughts to look behind those initial questions and ask better ones (QBQs), the questions themselves will lead us to better results.

Here are some examples of IQ or "incorrect questions" - how often have you heard these before?

“When is that department going to do its job?”
“Why don’t they communicate better?”
“Who dropped the ball?”
“Why do we have to go through all this change?”
“When is someone going to train me?”

These questions put the blame on someone else and are not constructive. QBQ questions are centered around taking personal accountability. Here are a few examples of QBQ questions:

“What can I do to contribute?”
“How can I help solve the problem?”
"How can I communicate better?"

Miller’s book is a quick read that is full of practical methods for putting personal accountability into daily actions. You can tell this difference when you are working with someone from both branches of Optimum Companies, Optimum System Products and Optimum Print Solutions.